Case study
Coworking Booking Portal
A complete concept for a coworking booking portal, covering customer journey, administration and architecture.
The challenge
- Bookings and administration were handled manually, which did not scale and offered no self-service.
- Customers needed a clear way to view availability and book space themselves.
- Administrators needed oversight of bookings, spaces and customers.
The approach
- Produced a complete portal specification as a concept, clearly labelled as a proposal.
- Mapped the customer journey from finding availability to confirming a booking.
- Defined an administration flow and a MERN architecture to support it.
The solution
- A specified customer booking journey with availability and confirmation.
- An administration flow for managing bookings, spaces and customers.
- A MERN (MongoDB, Express, React, Node.js) architecture with TypeScript.
Outcome
- A complete, self-contained concept ready to inform a real build.
- Clear separation of the customer and administration experiences.
- A defined architecture that could be taken into phased development.
Technologies
- MongoDB
- Express
- React
- Node.js
- TypeScript
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